The Five Dysfunctions of a Team: A Leadership Fable
Author: Patrick M. Lencioni
Manufacturer: Jossey-Bass
ListPrice: $24.95
Offer: $16.47
|
Crucial Conversations: Tools for Talking When Stakes are High
Author: Kerry Patterson
Manufacturer: McGraw-Hill
ListPrice: $16.95
Offer: $11.53
|
First, Break All the Rules: What the World's Greatest Managers Do Differently
Author: Marcus Buckingham
Manufacturer: Simon & Schuster
ListPrice: $30.00
Offer: $19.80
|
What Got You Here Won't Get You There: How Successful People Become Even More Successful
Author: Marshall Goldsmith
Manufacturer: Hyperion
ListPrice: $24.95
Offer: $16.47
|
Raving Fans: A Revolutionary Approach To Customer Service
Author: Ken Blanchard
Manufacturer: William Morrow
ListPrice: $21.95
Offer: $14.93
|
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Author: Joseph Michelli
Manufacturer: McGraw-Hill
ListPrice: $24.95
Offer: $16.47
|
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
Manufacturer: Bard Press
ListPrice: $30.00
Offer: $19.80
|
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
Manufacturer: Second River Healthcare
ListPrice: $22.00
|
Marketing Management
Author: Russ Winer
Manufacturer: Prentice Hall
ListPrice: $173.33
Offer: $120.11
|
The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
Manufacturer: Harvard Business School Press
ListPrice: $29.95
Offer: $19.77
|
Effective Leadership and Management in Nursing (6th Edition) (EFFECTIVE LEADERSHIP & MANAGEMENT IN NURSING (SULL)
Author: Eleanor J. Sullivan
Manufacturer: Prentice Hall
ListPrice: $52.95
Offer: $47.65
|
Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success
Author: Kevin Freiberg
Manufacturer: Broadway
ListPrice: $17.95
Offer: $12.21
|
All Marketers Are Liars: The Power of Telling Authentic Stories in a Low-Trust World
Author: Seth Godin
Manufacturer: Portfolio Hardcover
ListPrice: $23.95
Offer: $16.29
|
Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Author: Carl Sewell
Manufacturer: Doubleday Business
ListPrice: $14.95
Offer: $10.17
|
The Big Book of Customer Service Training Games (Big Book Series)
Author: Peggy Carlaw
Manufacturer: McGraw-Hill
ListPrice: $24.95
Offer: $16.47
|
Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Author: Jeff Gee
Manufacturer: McGraw-Hill
ListPrice: $14.95
Offer: $10.17
|
Love 'Em or Lose 'Em: Getting Good People to Stay (3rd Edition)
Author: Beverly Kaye
Manufacturer: Berrett-Koehler Publishers
ListPrice: $22.95
Offer: $15.38
|
Stewardship: Choosing Service Over Self Interest
Author: Peter Block
Manufacturer: Berrett-Koehler Publishers
ListPrice: $20.95
Offer: $14.25
|
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Author: Jack Mitchell
Manufacturer: Hyperion
ListPrice: $19.95
Offer: $13.57
|
The Service Profit Chain
Author: James L. Heskett
Manufacturer: Free Press
ListPrice: $32.50
Offer: $28.64
|
Business by Referral : A Sure-Fire Way to Generate New Business
Author: Ivan Misner
Manufacturer: Bard Press
ListPrice: $18.95
Offer: $12.89
|
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Author: Donna Fluss
Manufacturer: AMACOM
ListPrice: $27.95
Offer: $22.36
|
Make Their Day! Employee Recognition That Works
Author: Cindy Ventrice
Manufacturer: Berrett-Koehler Publishers
ListPrice: $19.95
Offer: $13.57
|
The Living Company
Author: Arie De Geus
Manufacturer: Harvard Business School Press
ListPrice: $18.95
Offer: $12.89
|
Get Weird! 101 Innovative Ways to Make Your Company a Great Place to Work
Author: John Putzier
Manufacturer: AMACOM
ListPrice: $17.95
Offer: $12.21
|
Managing to Have Fun: How Fun at Work Can Motivate Your Employees, Inspire Your Coworkers, and Boost Your Bottom Line
Author: Matt Weinstein
Manufacturer: Fireside
ListPrice: $14.00
Offer: $11.20
|
Coaching Knock Your Socks Off Service
Author: Ron Zemke
Manufacturer: AMACOM
ListPrice: $18.95
Offer: $12.89
|
Why Johnny Can`t Brand: Rediscovering the Lost Art of the Big Idea
Author: Bill Schley
Manufacturer: Portfolio Hardcover
ListPrice: $23.95
Offer: $17.96
|
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
Manufacturer: AMACOM
ListPrice: $18.95
|
Care Packages for the Workplace: Dozens of Little Things You Can Do To Regenerate Spirit At Work
Author: Barbara A. Glanz
Manufacturer: McGraw-Hill
ListPrice: $14.95
|
Lectures on Rhetoric and Belles Lettres (The Glasgow Edition of the Works and Correspondence of Adam Smith, Vol. 4)
Author: ADAM SMITH
Manufacturer: Liberty Fund Inc.
ListPrice: $12.00
Offer: $12.00
|
Marketing Imagination, New, Expanded Edition
Author: Theodore M. Levitt
Manufacturer: Free Press
ListPrice: $19.95
Offer: $17.95
|
Thinking Inside the Box: The 12 Timeless Rules for Managing a Successful Business
Author: Kirk Cheyfitz
Manufacturer: Free Press
ListPrice: $25.00
|
Power Up Your Profits: 31 Days to Better Selling
Author: Troy Waugh
Manufacturer: Wiley
ListPrice: $39.95
Offer: $29.16
|
Fire Your Boss
Author: Stephen M. Pollan
Manufacturer: Collins
ListPrice: $23.95
|
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Author: James P. Womack
Manufacturer: Free Press
ListPrice: $30.00
|
Blockbusters: The Five Keys to Developing GREAT New Products
Author: Gary S. Lynn
Manufacturer: Collins
ListPrice: $24.95
|
Good Company: Caring As Fiercely As You Compete
Author: Hal F. Rosenbluth
Manufacturer: Basic Books
ListPrice: $25.00
|
Care To Compete?: Secrets From America's Best Companies On How To Manage With People--and Profits--in Mind
Author: Hal F. Rosenbluth
Manufacturer: Basic Books
ListPrice: $15.00
Offer: $15.00
|
