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Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't
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Health Information: Management of a Strategic Resource
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)
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Services Marketing
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
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The Only Sustainable Edge: Why Business Strategy Depends on Productive Friction and Dynamic Specialization
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Delivering Quality Service
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Marketing Professional Services - Revised
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Strategic Management in the Innovation Economy: Strategic Approaches and Tools for Dynamic Innovation Capabilities
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Qualitative Methods for Health Research (Introducing Qualitative Methods series)
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Reframing Business: When the Map Changes the Landscape
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Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
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Research Methods in Health: Investigating Health and Health Services
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Total Relationship Marketing
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Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition
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Consumer Behaviour: A European Perspective Enhanced Media Edition Pack
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Service Management : Strategy and Leadership in Service Business, 3rd Edition
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Organizational Identity in Practice
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Organizational Identity in Practice
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