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Verbal Judo: The Gentle Art of Persuasion
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The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job
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Coping with Toxic Managers, Subordinates ... and Other Difficult People: Using Emotional Intelligence to Survive and Prosper (Financial Times Prentice Hall Books)
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You Can't Say That to Me: Stopping the Pain of Verbal Abuse -- An 8-Step Program
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Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict
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Mobbing: Emotional Abuse in the American Workplace, 2002 Revised Edition
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The Gentle Art of Verbal Self-Defense at Work
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Gentle Art of Verbal Self Defense
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When You Work for a Bully: Assessing Your Options and Taking Action
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Take the Bully by the Horns: Stop Unethical, Uncooperative, or Unpleasant People from Running and Ruining Your Life
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Take the Bully by the Horns: Stop Unethical, Uncooperative, or Unpleasant People from Running and Ruining Your Life
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More Verbal Self-Defense
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Tongue Fu! : How to Deflect, Disarm, and Defuse Any Verbal Conflict
Author: Sam Horn
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You Don't Have to Take It: A Woman's Guide to Confronting Emotional Abuse at Work
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Peacetalk 101
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Genderspeak: Men, Women, and the Gentle Art of Verbal Self-Defense
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The Gentle Art of Communicating with Kids
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Success With the Gentle Art of Verbal Self-Defense
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The Gentle Art of Written Self-Defense
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How to Turn the Other Cheek and Still Survive in Today's World
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The Gentle Art of Communicating with Kids
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The Grandmother Principles
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Genderspeak: Men, Women, and the Gentle Art of Verbal Self-Defense
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Mastering the Gentle Art of Verbal Self-Defense
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