Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
Manufacturer: Bard Press
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The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
Manufacturer: Harvard Business School Press
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Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Author: Bernd H. Schmitt
Manufacturer: Wiley
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Author: Michael D. Johnson
Manufacturer: Jossey-Bass
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
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Managing Customer Relationships: A Strategic Framework
Author: Don Peppers
Manufacturer: Wiley
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Return on Customer: Creating Maximum Value From Your Scarcest Resource
Author: Don Peppers
Manufacturer: Doubleday Business
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Chief Customer Officer : Getting Past Lip Service to Passionate Action
Author: Jeanne Bliss
Manufacturer: Jossey-Bass
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Loyalty Rules: How Today's Leaders Build Lasting Relationships
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
Author: Bob E. Hayes
Manufacturer: ASQ Quality Press
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Managing Customers as Investments: The Strategic Value of Customers in the Long Run
Author: Sunil Gupta
Manufacturer: Wharton School Publishing
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Loyalty Rules! How Leaders Build Lasting Relationships
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
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Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
Author: Jill Griffin
Manufacturer: Jossey-Bass
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Loyalty Marketing: The Second Act
Author: Brian Woolf
Manufacturer: Teal Books
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The Complete Idiot`s Guide to Winning Customer Loyalty
Author: Murray Raphel
Manufacturer: Alpha
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Customer Service: Career Success Through Customer Satisfaction (NetEffect Series) (3rd Edition) (NetEffect Series)
Author: Paul R. Timm
Manufacturer: Prentice Hall
ListPrice: $43.60
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Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty
Author: Harvey Thompson
Manufacturer: FT Press
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Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
Author: Chip R Bell
Manufacturer: Adams Media
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Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work
Author: Timothy L. Keiningham
Manufacturer: Wiley
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The Customer Loyalty Solution : What Works (and What Doesn`t) in Customer Loyalty Programs
Author: Arthur Middleton Hughes
Manufacturer: McGraw-Hill
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The Lifebelt: The Definitive Guide to Managing Customer Retention
Author: John A. Murphy
Manufacturer: Wiley
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Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention
Manufacturer: Springer
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Customer Retention : An Integrated Process for Keeping Your Best Customers
Author: Michael W. Lowenstein
Manufacturer: Irwin Professional Pub
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The Butterfly Customer: Capturing the Loyalty of Today`s Elusive Customer
Author: Susan M. O`Dell
Manufacturer: Wiley
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