Made to Stick: Why Some Ideas Survive and Others Die
Author: Chip Heath
Manufacturer: Random House
ListPrice: $25.00
Offer: $16.50
|
First, Break All the Rules: What the World's Greatest Managers Do Differently
Author: Marcus Buckingham
Manufacturer: Simon & Schuster
ListPrice: $30.00
Offer: $19.80
|
Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
Author: W. Chan Kim
Manufacturer: Harvard Business School Press
ListPrice: $29.95
Offer: $19.77
|
Execution: The Discipline of Getting Things Done
Author: Larry Bossidy
Manufacturer: Crown Business
ListPrice: $27.50
Offer: $18.15
|
Wikinomics: How Mass Collaboration Changes Everything
Author: Don Tapscott
Manufacturer: Portfolio Hardcover
ListPrice: $27.95
Offer: $18.45
|
Marketing Metrics: 50+ Metrics Every Executive Should Master
Author: Paul W. Farris
Manufacturer: Wharton School Publishing
ListPrice: $39.99
Offer: $26.39
|
The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
Manufacturer: Harvard Business School Press
ListPrice: $29.95
Offer: $19.77
|
Seeing What's Next: Using Theories of Innovation to Predict Industry Change
Author: Clayton M. Christensen
Manufacturer: Harvard Business School Press
ListPrice: $32.95
Offer: $21.75
|
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
Manufacturer: Bard Press
ListPrice: $30.00
Offer: $19.80
|
The Upside: The 7 Strategies for Turning Big Threats into Growth Breakthroughs
Author: Adrian J. Slywotzky
Manufacturer: Crown Business
ListPrice: $27.50
Offer: $18.15
|
How Customers Think: Essential Insights into the Mind of the Market
Author: Gerald Zaltman
Manufacturer: Harvard Business School Press
ListPrice: $32.95
Offer: $21.75
|
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
ListPrice: $17.95
Offer: $12.21
|
Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Author: Carl Sewell
Manufacturer: Doubleday Business
ListPrice: $14.95
Offer: $10.17
|
The Future of Competition: Co-Creating Unique Value with Customers
Author: C. K. Prahalad
Manufacturer: Harvard Business School Press
ListPrice: $39.95
Offer: $26.52
|
The Service Profit Chain
Author: James L. Heskett
Manufacturer: Free Press
ListPrice: $32.50
Offer: $28.64
|
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Author: Bernd H. Schmitt
Manufacturer: Wiley
ListPrice: $34.95
Offer: $29.71
|
Customer Loyalty: How to Earn It, How to Keep It
Author: Jill Griffin
Manufacturer: Jossey-Bass
ListPrice: $22.95
Offer: $15.61
|
Clued In: How to Keep Customers Coming Back Again and Again
Author: Lewis Carbone
Manufacturer: FT Press
ListPrice: $30.99
Offer: $20.45
|
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Author: Michael D. Johnson
Manufacturer: Jossey-Bass
ListPrice: $36.95
Offer: $27.96
|
Return on Customer: Creating Maximum Value From Your Scarcest Resource
Author: Don Peppers
Manufacturer: Doubleday Business
ListPrice: $24.95
Offer: $16.47
|
Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
Author: Jill Griffin
Manufacturer: Jossey-Bass
ListPrice: $29.95
Offer: $26.95
|
The Ultimate Question
Manufacturer: Covey
ListPrice: $29.95
Offer: $19.77
|
Loyalty Marketing: The Second Act
Author: Brian Woolf
Manufacturer: Teal Books
ListPrice: $29.95
Offer: $29.95
|
The One Number You Need to Grow (HBR OnPoint Enhanced Edition)
Author: Frederick F. Reichheld
Manufacturer: Harvard Business Review
ListPrice: $6.50
Offer: $6.50
|
Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty
Author: Harvey Thompson
Manufacturer: FT Press
ListPrice: $27.99
Offer: $20.43
|
Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work
Author: Timothy L. Keiningham
Manufacturer: Wiley
ListPrice: $24.95
Offer: $16.47
|
Scoring Points: How Tesco Is Winning Customer Loyalty
Author: Clive Humby
Manufacturer: Kogan Page
ListPrice: $39.95
|
The Customer Loyalty Solution : What Works (and What Doesn`t) in Customer Loyalty Programs
Author: Arthur Middleton Hughes
Manufacturer: McGraw-Hill
ListPrice: $29.95
|
Learning from Customer Defections
Author: Frederick F. Reichheld
Manufacturer: Harvard Business Review
ListPrice: $6.50
Offer: $6.50
|
